Policies

Austin Urban Retreat Policies

Appointments and Cancellation

Advanced reservation for our service(s) is recommended. A major credit card is required to hold your reservation(s). If you need to cancel or reschedule, we require 24 hours’ notice. Appointments cancelled, changed or rescheduled in less than 24 hours will be billed 100% of each service.

Arrival

We suggest you arrive at least 15 minutes prior to your scheduled appointment time. As a courtesy to other guests scheduled and following your appointments, late arrivals may only receive the remaining available appointment time. You are responsible for and will be charged the full service fee.

Age Requirement

Guests under the age of 18 must have parental consent.

We love children, however no child under the age of 12 is permitted in the spa without an appointment. Children under 12 may not wait in the lobby unless supervised by an adult.

Gift Cards

Spa Gift Cards are a wonderful way to give the gift of health, wellness, relaxation and beauty to the special people in your life. Gift Cards can be purchased at the front desk or online. Gift Cards are treated as cash, and all lost or stolen gift cards are not replaceable. Our gift cards never expire for their cash value. All sales are final.

Returns & Exchanges

Unopened products with accompanying receipt can be returned for spa credit or exchanged for another product within 14 days of purchase. Products without accompanying receipt or products that have been opened/used cannot be returned or exchanged. All sales are final on Gift Cards.

Gratuities

If you were happy with your service, it is customary to give 15-20% of the full menu price in gratuity to your therapist.

Payment Methods

We accept cash, Visa, MasterCard, American Express, and Discover cards. We do not accept personal checks.

Parties/Events

Austin Urban Retreat offers its spa facilities in hosting your next spa event. From small gatherings or meetings with mini-spa treatments, to a bachelorette party, to renting out the entire spa for the evening, to weekend mini-spa destination retreats, Our Events Team will cater to your party’s needs. Whether you are bonding with friends or impressing a business client, we will help you with catering options and scheduling coordination so that you can relax.

Spacious private event space available. Or, rent out the entire spa! All 8 treatment rooms at your service. Full range of spa services for your event including massage, skincare & more Catering available upon request. For inquiries, please email us or call us at 512-890-1130.

Need to Cancel/Change an Appointment?

To cancel or change an appointment, please call the spa and speak with a guest service coordinator.

Austin Urban Retreat is not responsible for lost or stolen property.